FAQ's
FAQ'S
Q: Is there anywhere we can physically see your products?
A: Our store is located in North Lakes, a northern suburb of Brisbane, QLD
Q: Where do your products ship from?
A: Orders are shipped from our North Lakes Warehouse
Q: Do you ship to PO. Boxes
A: No, At this stage we do not post to PO Boxes
A: No, At this stage we do not post to PO Boxes
Q: Is click and collect available for online orders?
A: Yes, please select this during your checkout
Q: How long will it take for me to receive my order?
A: Yes, please select this during your checkout
Q: How long will it take for me to receive my order?
A: Orders will leave our warehouse within 2-3 business days of your order. Delivery time once the order leaves our warehouse will depend on delivery location.
QLD: 1-3 Business days
NSW: 3-7 Business days
VIC, SA, TAS, NT & WA: 7-14 Business days
Q: What happens if I change my mind? Can I return my products?
A: Please see our Returns and change of mind Policy
Q: What payment methods do you have online?
A: We accept ALL Credit cards, AfterPay and PayPal as methods of payment.
Q: Where is my Order?
A: Once your order is placed, you will receive constant email updates as to the status of your order. Once your order has been sent, you will also receive a tracking number.
Q: I’ve received my order but its broken or wrong?
A: As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know as soon as you can. Please take photos and email to info@thefestiveemporium.com.au with your name and order number, One of our customer service team will respond to you within 48hours
Q: Do your products come with Batteries?
A: Please note: Batteries are not included with all of our electrical products.
Q: Does The Festive Emporium have AfterPay, Laybuy or Zippay?
A: YES! We do offer Afterpay & LayBuy. However, we don't offer Zippay at this time.